10 customer experience statistics to know for 2021 [infographic]

Posted by Wordtracker on 23 Feb, 2021
View comments Marketing
Improving your CX helps not only to build your brand and sales, but also to foster loyalty and put you ahead of your competition.

With fierce competition in the online marketplace shoppers expect great customer service, and will click away if they have a bad experience. Customers also value brands who "get them".

There are now more ways than ever to build a great CX online, but the human touch is still something the majority of people value highly.

Here are the top 10 customer experience stats you need to know.

Customer experience statistics for 2021

Source: Chattermill