Frequently Asked Questions

If you're unable to find the answer to your question here, please try our Get Satisfaction page or contact our support team.

What does Wordtracker do?

Wordtracker is a web-based service that gives you the capability of finding the best keyword phrases for your website. Choosing the best phrases for your site is the single most important thing you can do to ensure the success of your site.

Why? Because if you choose keywords that no one is searching for, then your site will never be found. Or, if you choose keywords that are way too competitive, your site will have a difficult time making it to the top of the rankings. Either way, your site (and business) loses.

Wordtracker provides everything you need to do keyword research, and it's a service that anyone who is serious about making their website a success needs to subscribe to – at least during the time they're creating new pages and working on building traffic.

What do I do with my keywords?

We have lots of information in the Wordtracker Academy that will help you make the best use of your keywords. The Keyword Basics articles should be particularly helpful in getting you started.

Where do Wordtracker's keywords come from?

We get our US data from metacrawlers, rather than the search engines themselves. The metacrawlers contain the results from the search engines.

To be fair we do make an assumption. We assume that people will search for the same things regardless of whether they use a search engine like Yahoo! (www.yahoo.com) or a metacrawler like Metacrawler. The argument can be raised that many new people who have just joined the internet wouldn't know a metacrawler if it jumped out at them. But then… it works both ways. There are many portals which use metacrawlers for searching the web (www.cnet.com for example).

We believe that a user (especially a new user) would see a search box as a search box; they are not interested in the technology that provides them with their results. Also remember that a metacrawler uses the major search engines for its results!

We have found a great deal of similarity between the results from search engines and metacrawlers. Concrete examples can be found by comparing our top 100 lists to those of Altavista, Lycos, Searchterms.com, Searchwords.com and an analysis of 1 billion top Altavista searches from 1999.

The other great thing about metacrawler results is that we do not have to contend with the skew from people using software robots checking keyword positions. All in all, it works out pretty well.

Our UK keywords come from ISP data. Unfortunately we can't be more specific about where our data comes from due to contractual obligations.

What is the 7 day free trial?

We're so confident that once you use Wordtracker, you'll find it to be an invaluable tool in growing your business online. So we are giving you the chance to try – it's absolutely free.

The free trial offers 7 days access to Wordtracker – no features are hidden and no usage limits are applied! What you see is what you get.

If you like the product, then we will automatically migrate you on to our monthly rate at the end of the 7 days. If you decide it is not for you, then cancel within the 7 day period and you will not be charged for anything.

What happens at the end of the trial?

Once your free trial has ended, your subscription will automatically be renewed at our monthly rate of $59 (£29 per month for UK customers) so that you can continue to use the Wordtracker service without interruption.

If you can cancel your account during the free trial and you will never be charged. You can cancel at any time from our cancellation page.

How do I cancel my subscription?

You can cancel your automatic subscription at any time at by visiting our cancellation page. Following cancellation of your subscription no further payments will be taken from your card. You can access your account until the end of your existing subscription period.

Note that unsubscribing from the video tutorials will only remove you from the mailing list for the video tutorials – you'll need to cancel your account as well (as described above) to make sure that no further payments are taken from your card.

Do you offer group discounts?

Each account is attached to one username/password. For a group to use Wordtracker, you would need to purchase multiple usernames so the accounts won't interfere with each other.

Please contact us for information regarding group discounts.