Everyone is on Twitter these days, but if you're not then here's a guide to getting you started.
Twitter has just under 650 million users sharing news, recommendations, information about their lives, interacting with their favourite celebrities and companies.
It's brilliant to communicate with and ideal for customer service! If I want to get in touch with a company about an offer or anything customer service related, then I'm straight on Twitter. It's quick, easy and you'll get the attention you deserve.
You'll also see just how many businesses have accounts setup soley to deal with customer support. There are a world of brands focusing on different ways to dominate - from sales to fundraising! Take a look at this infographic for the figures and let me know which Twitter account is your winner.