Conversational commerce statistics and trends 2021 [infographic]

Posted by Wordtracker on 27 Oct, 2021
View comments Marketing
Conversational options are now mainstream and shown to increase customer satisfaction. A look at the most popular uses, and how to implement for your business.

The use of voice assistants, chatbots and live chat has expanded hugely and are now something most users expect to see on an ecommerce website.

WebsiteBuilderExpert's infographic looks at how they have impacted ecommerce operations and gives a breakdown of device usage and demographic preferences. 

It also includes actionable advice on optimizing for voice search, as well as on implementing chatbots and live chat onto an ecommerce site.

Source: WebsiteBuilderExpert

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