Conversational commerce statistics and trends 2021 [infographic]

Posted by Wordtracker on 27 Oct, 2021
View comments Marketing
Conversational options are now mainstream and shown to increase customer satisfaction. A look at the most popular uses, and how to implement for your business.

The use of voice assistants, chatbots and live chat has expanded hugely and are now something most users expect to see on an ecommerce website.

WebsiteBuilderExpert's infographic looks at how they have impacted ecommerce operations and gives a breakdown of device usage and demographic preferences. 

It also includes actionable advice on optimizing for voice search, as well as on implementing chatbots and live chat onto an ecommerce site.

Source: WebsiteBuilderExpert

Recent articles

Ecommerce competitive insights for 2022 [infographic]
Posted by Wordtracker on 26 September 2022
Tiktok increases video description limit to 2,200 characters
Posted by Edith MacLeod on 26 September 2022
YouTube to monetize Shorts with revenue sharing for creators
Posted by Edith MacLeod on 21 September 2022
Google releases September 2022 product reviews update
Posted by Edith MacLeod on 20 September 2022
Google unveils new, unified reports and workflows for Ads
Posted by Edith MacLeod on 18 September 2022