Problems logging in?

Problems logging in? Troubleshoot here.

Username not working?

The login page requires an account email to access the Keywords tool. If you’re having trouble locating your account email you can contact us at

Password not working?

Your best bet is to use the password reset process which you can find on the login page. If this doesn’t work then you can contact us at, or follow the steps below.

Forgotten the email you signed up with?

Don’t worry! You will have been sent a confirmation email to this email address, so check your accounts for the one with our email in it. Alternatively you can always contact us at and we’ll be happy to help.

Email not recognized?

We regularly upgrade our Keyword tool and accounts systems, migrating current users across. We usually at this point delete accounts which have been inactive for a substantial period of time. So, if you're trying to reactivate an account which has been inactive for some time it may have been deleted.

You can contact us at to check the status of your account, or  just sign up for a new account quickly and easily here. This will take you into a free 7 day trial so you can get to know the tool and new features better.

Just choose the plan that’s right for you and you’ll be working again in minutes - and of course if you encounter any problems please do write to us at